Software As A Service

Omnichannel Communication

Build a Customer Based Business with Omnichannel Communication

Build omnichannel communication for customers that can be customized according to business needs with omnichannel communication from Telkom Indonesia. With omnichannel communication, companies can provide an irreplaceable customer service experience. Omnichannel communication is a service that unites various communication channels into one platform so as to provide the same experience for customers

Scroll down to see more

Overview Omnichannel Communication

Omnichannel Communication is a mandatory service for every business and company to improve the customer service experience

What is Omnichannel Communication?

Omnichannel Communication is a service that integrates several communication channels in one system that will provide a consistent customer service experience. Communication channels include channels on websites, applications, social media, SMS, telephone, messaging applications, and in-store services

The presence of Omnichannel Communication will provide consistent and coherent customer service to customers with the same quality. According to survey results, 86% of customers want smooth conversations and provide solutions no matter what channel they choose.

It is why businesses and companies must adopt Omnichannel Communication services now

Benefit Omnichannel Communication

Increase customer satisfaction by delivering a consistent experience

Ensuring brand voice is maintained because all channels integrated

Make it easy to access because all customer data is in one system

Evaluate the performance of each agent in a neutral and fair manner

Increase the speed of service, each message automatization to the agent

Featured Omnichannel Communication

Contactable From Anywhere

Customers can contact you from a variety of channels of their choice. It will increase satisfaction by accelerating the process of solving customer problems. Your brand will have a positive impact with Omnichannel Communication

Getting to Know Customers

With Omnichannel Communication, customer data is in one system that makes it easy to search and analyze so you can provide more personalized offers

Reducing Wait Time

Omnichannel Communication also has a chatbox feature so that every incoming message will receive an immediate reply. You can even build your chatbox according to your needs without having to do any coding

Suggested Companies Using Omnichannel Communication

Startups
Accelerate business growth by delivering seamless customer and communication experiences. Flexible and adaptable to your team size and needs
SMEs
Small and Medium Enterprises (SMEs) can do many things using omnichannel communication, from managing customer contacts, promotions, and replying to messages from multiple communication channels through one dashboard. Go-Digital has never been easier
Enterprises
One of the reasons why companies must use omnichannel communication is to help companies provide standardized services through all the communication channels they use

Variants Omnichannel Communication

OCA Interactions
Answer customer messages from various communication channels through one inbox, no missed messages
OCA Blast
Convenient send messages to all customers through various selected communication channels with just one click
OCA WhatsApp Business Accounts API
Get closer to customers through a verified WhatsApp Business account
OCA AI
Create a chatbox according to company needs by creating a flow without coding

Suggested Industries Using Omnichannel Communication

Omnichannel Communication services are increasingly popular because it significantly increases customer satisfaction. The whole industry is interested and starting to apply to the business, but the benefits of this service will benefit companies engaged in the industry:

Retail
The industry is constantly changing with the development of the internet, offering more to customers through this service
Health
Being able to be contacted from multiple channels and having a standardized experience will change how patients see healthcare
Finance
Even though it is engaged in finance, the main thing offered by businesses engaged in this industry is service, so it is important to provide an unforgettable customer experience

SLA/SLG Omnichannel Communication:

Telkom Indonesia commits to bringing the best to the customer to fulfill it, the service is completed with Service Level Agreement (SLA) and Service Level Guarantee (SLG) below: