Voice & Call Center
Supporting your voice business growth with our comprehensive & tailored services. Our portofolio accomodates domestic interconnection via direct/transit voice services, international voice services, as well as call center providers.
Your Leading Voice Gateway
High availabilty and guaranteed quality access to all domestic voice operators & international voice gateway. Our leading voice configurations are designed while keeping our customers in mind, providing a simplified approach and flexible business scheme.
Voice communication between Telkom and local network providers as well as voice communication between local network provider thru Telkom 's network
By taking advantage of the connectivity from providers that are in the same area, the connection coverage will be wider at a more competitive rate.
IP Telephony platform for domestic call centers
International Toll Free Service (ITFS)
Single Access Call Center Number (0803-X-XXXXXX) for free international calls.
Voice communication between local customer network providers and global customer network providers
Enjoy international calls at affordable prices and a wide coverage, with many selections of country to choose for any global calls.
IP Telephony platform for public services
Outbond Call Masking
Single Access Call Center Number (140XY & 1500XYZ) for outbound calls
IP Telephony platform for online phone cards
Access Code (Intelligent Numbering)
Single Access Call Center Number (1XY, 140XY, 150XYZ, 1500XYZ, 0800-1-XXXXXX, 0809-1-XXXXXX, 0804-1-XXXXXX, 0806-1-XXXXXX, 0807-1-XXXXXX) for inbound calls
Special Number (1XY)
A special 3-Digit (1XY) number mainly given to public service organizations as their single number identity for inbound calls. For this service, numbering allocations are regulated by Indonesian Government
Akses Jasa Call Center (140XY, 150XYZ, 1500XYZ)
A unique single number identity for inbound calls using this short & easy to remember Intelligent Numbering based Access Number (140XY, 150XYZ, 1500XYZ). For this service, numbering allocations are regulated by Indonesian Government.
Enable callers to dial a phone call without being charged as their calls are payed by service subscribers.
Enables service subscribers to charge callers a premium (higher) rate for their voice service.
Enable callers & service subscribers to split a call fee through five different business solutions.
Enables subscribers to conduct survey and obtain data through voting by telephone using our Vote Call Services, an Intelligent Numbering based Access Number (0806-1-XXXXXX).
Insight Voice & Call Center
Telkom DWS in World AI Show 2020
On 9 July 2020, Telkom DWS participated in World AI Show 2020, which was held virtually, in lieu of an in-person event.
Understand Your Customer More with SMS A2P
Today, businesses use a wide range of methods and technology to interact with customers. From phone systems to personalized emails, companies aim to create a seamless experience and deliver the best customer services.
SMS A2P: Past, Present, and Future
Since the very first SMS sent in 1992, the adaptability of this technology has led to a remarkable evolution to a smart and truly modern messaging service.